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All sales on are final. However, if the product you received was damaged, defective, or if the wrong item was shipped to you, you must first contact HoMedics Consumer Relations at: for instructions on how to proceed with a return.

We will be more than happy to take care of any problems you have with damaged, defective, or incorrect items.

Please include details in your email about what you ordered, your order number, and the issue with your order. Please include your contact information in the email, as well.

Turnaround times for returns and refunds will depend on the particulars of the problem encountered, but we will do everything we can to expedite any errors and get you the product you need.